Fitbit Connect

Fitbit Connect comments

Fitbit Connect is a tool which allows you to sync your data from Fitbit devices
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17 comments
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Gerry

Gerry I'm sick of downloading the sync software to my Mac. Sync once or twice and the program disappears. Just downloaded it again and now won't sync at all. Not impressed. Several members of my family have had trouble with their Fitbits.

Reply   |   2 months ago   |   Was it helpful? yes | no (0)
Anonymous

Anonymous I am SO frustrated with the syncing process. It takes HOURS to load yet still doesn't sync. Also the Fitbit broke and that is a problem because you have to sync to email them about this. Otherwise an excellent product which I definitely recommend.

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Guest

Guest I agree - this thing is impossible to sync. I am so frustrated!

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Guest

Guest Agreed with the above comments. I don't even see the "sync now" to click. It is very difficult and I feel as if I have to do a dance to get my Fitbit to sync to my PC.

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Guest

Guest I agree with you. I am also struggling to sync to my PC, so frustrating!

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Guest

Guest I have just updated my Mac software to Yosemite and now I cannot sync my Fitbit anymore! smile I open the Fitbit connect software and click sync now and it says it is not connected to the internet. It used to work perfectly fine without any issues, but since updating to Yosemite it no longer works at all. As my phone is not compatible with my Fitbit I now have no way to sync.

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Guest

Guest I have trouble syncing every other day. Why is it so hard?

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Guest

Guest I'm new to FitBit and am not happy with how unuser friendly this material this! I am very frustrated with it all - I am 75 years old, still have all my marbles but I do need for this to be in plain pictorial and text instructions. I would appreciate an email reply from your company with some clear directions on how how to get started!

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Guest

Guest I am sick and tired of not being able to sync my fitbit. What has changed?
I've never had a problem until a month or so ago.

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Guest

Guest I agree! I was able to reset mine once and it started syncing again for a couple weeks, but now it's not syncing again and I can't find a stupid sync button on the website via my laptop.

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Guest

Guest My Fitbit is in a constant state of flux and I'm sick of it - why doesn't it have a "sync now" button rather that the twenty hoops one has to jump through to get this contraption to work? This is something the company really needs to work on if it wants to keep my support.

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Mandy Bongers

Mandy Bongers I definitely agree, I haven't synced for days!

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Guest

Guest I run Ubuntu Linux.
Tried installing in Wine bus got OS not supported when emulating XP.
Tried in a virtual machine running XP and same issue.
Seems a common problem with XP.
Got my Fitbit for Christmas so am using the latest download.
Can sync to my iPhone for now but don't like leaving Bluetooth on all the time.

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Guest

Guest If you run Ubuntu, install Gallileo which can be found in your repository. I've been using it to sync for a year now.

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Guest

Guest I have the same problem. I just replaced my Ultra with a One and I get the same error message when I try to run their software on my XP machine.

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Guest

Guest My Fitbit stopped syncing my Zip a few days ago. I followed the official website's instructions and removed Fitbit Connect from my computer. I tried to re-install the software and it will not re-install. A message pops up stating, "This application does not support the current OS". We have 3 Fitbits in our household and we now have no Fitbit software at all! We cannot properly use our Fitbits now and I am losing points and money from work. I earn points through work for my Fitbit usage. I need to fix this right away! The website did not warn of this problem. I did exactly what it said to do to fix the problem and now the problem is worse! Everything worked just fine up until a couple of days ago. Now I have no software, I cannot re-install the software, and our 3 Fitbits are useless!

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Guest

Guest I am trying to connect my Fitbit but when I go to download the program it says it does not support the OS. Is there something I can do?

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